Shipping and Returns Policy
Shipping is via DHL.
Products will be shipped within 1-2 days and will be delivered in maximum 3 working days. (for Europe 1-2 days)
Import duties, taxes are not included on product price and shipping fee. For the products returned due to Unpaid Delivery Duty, we will not provide refund for shipping expenses.
Returns and Refund Policy
In case of return, please return the product(s) within 14 days after you have received them. Requests to return or exchange products outside of this period will not be accepted. Fill up the Return Form and place inside the parcel. Before returning the item, please contact firstname.lastname@example.org in order to receive the Returns Form. Returned items sent back to us without prior authorization will be returned to the buyer.
The product has to be returned with its original package and tags, unworn, unwashed, without makeup or deodorant marks and with the invoice, otherwise refund cannot be accepted. Shaqtiwe does not refund initial shipping charges for goods returned.
Buyer has to pay DHL shipping fee in case of return.
Once the product is returned as it is demanded, the money will be refunded to buyer's account.
Shaqtiwe is not responsible for packages sent to erroneous or outdated addresses entered by the customer. Be sure to double check your shipping address before placing your order.